Aftercare

We’re here for you…

We offer a complementary diamond cleaning service, available in store while you wait.

We also provide a full MOT service- your ring will be sent away to our workshop to be fully polished and checked over, this process takes approximately a week.

We recommend this service every 1-2 years to keep your ring looking its best.

Get in touch for more information.

Cleaning your jewellery at home

We would recommend cleaning your item regularly to make the most of its beauty.

The easiest way to do this is warm water and a soft cleaning brush, this will help to clean and brighten the stone.

Future Resizing

If you do need an alteration made to the size of your ring there will be a small charge.

When possible we suggest visiting one of our showrooms to allow our expert team to give the best advice on the right size for you.

 Get in touch for more information.  

Renewed valuations

We offer complementary renewed insurance valuations for items originally purchased from us.

Your insurance company may request an updated valuation, if so we will need to see all of your previous paperwork as well as your item to provide you with a new document.

Get in touch to arrange a valuation renewal.


 

Insurance Valuations


Alongside your diamond certificate we provide a complimentary valuation for insurance with each engagement ring purchase.

This document states all of the details of your ring, such as any additional diamond detailing, as well as the certified diamond information.

We will also give a price that we recommend you insure your item for, this will cover you for the next three to five years.

We do recommend insuring your item for your own security and peace of mind.


Insurance Advice


We know how important it is for you to be able to enjoy your jewellery without worry, that’s why we work closely alongside the jewellery specialist insurers T.H.March.

T.H.March provide world-wide cover for accidental damage, loss and theft with no excess on claims. 

Insuring your item with T.H.March will guarantee you are able to return to Christopher James should you need a repair or replacement.

To receive a free quote just ask for our unique reference code and visit their instant quote calculator.